Are slow web pages frustrating you? - updated03 May 2005
If you're suffering from slow web pages when using the internet there are a few simple steps you can take to make sure your service is running as quickly as possible:
Check the Service Status
You can check the service status of your Broadband connection or your Dial-up connection. If there are no reported problems in your area, try the following steps:
Are you using firewall and anti-virus software?
Find out how changing your security settings can speed up your connection.
Do you have music downloading or shareware (peer-to-peer software) running in the background?
If you are downloading large files or running peer-to-peer (P2P) software programs such as Kazaa, Morpheus or eMule your bandwidth is being used up and your connection will slow down significantly. To improve your broadband connection speed simply cancel your download.
Are there any programs running in the background that may be affecting your connection speed?
'Spyware', 'Adware' and 'Malware' (short for "malicious software") programs are not immediately obvious and may be running on your machine. The website Spywareguide.com has information on these programs and how to remove them - try their "Online Spyware Scan" for a free check-up. Online Help & support offers further information on Internet security.
Is your computer powerful enough to run BT Business Broadband?
Please see our minimum requirements for PCs and Macs.
Ensure your connection equipment is set up correctly.
Make sure your connection equipment (telephone line, cables, router and modem) is set up correctly. Here's some online help on general connection checks and modem properties. To make sure that any equipment not supplied by BT is configured correctly, please see the support area of the manufacturers' website.
If you aren't able to access web pages, have you been given access to the Internet?
If your business is connected to the Internet via a network and you're a Secondary User, you may find your internet connection blocked, and you may only have access to email. Therefore just ask the person in your company who looks after the internet connection (that's the primary user of your broadband account) if you can have your 'email only' user account modified to allow internet access.
Reset your modem or computer
Finally, you can also reset your modem or router in order to speed up and refresh your internet connection.
