Service status

You can check if a service issue affecting you is already being dealt with, so you don't have to raise a fault.
Choose a tab below for the relevant service:

Broadband & Email
Dial-up & Email

Service updates

To hear the latest broadband status, call us free on 0800 169 0199

There is currently no reported problem

Reported	Details	Status
27 August 2008 09:01 PM	Problem in the Manchester area We are aware of a problem in the Manchester area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 0161	Resolved Updated 28 August 2008 01:05 AM
27 August 2008 06:09 PM	Problem in the Scotchtown area We are aware of a problem in the Scotchtown area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 0288164	Resolved Updated 27 August 2008 06:47 PM
27 August 2008 04:37 PM	Problem in the Penrhyndeudraeth Area We are aware of a problem in the Penrhyndeudraeth area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 01766	Resolved Updated 27 August 2008 10:30 PM
27 August 2008 04:12 PM	Network problem We are aware of a network problem which may be affecting access to the internet in certain areas. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause.	Resolved Updated 27 August 2008 09:01 PM
27 August 2008 03:11 PM	Problem in the Brackley area We are aware of a problem in the Brackley area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 01280	Resolved Updated 27 August 2008 04:00 PM

Service status

Service updates

Report or track a fault