Service status

You can check if a service issue affecting you is already being dealt with, so you don't have to raise a fault.
Choose a tab below for the relevant service:

Broadband & Email
Dial-up & Email

Service updates

To hear the latest dial up status, call us free on 0800 169 0199

There is currently no reported problem

Reported	Details	Status
20 August 2008 04:47 PM	Problem in the Trearddur Bay area We are aware of a problem in the Bayswater Bay area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 01407	Resolved
07 August 2008 12:15 PM	Problem in the Stoke area (01782) We are aware of a problem in the Stoke area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Affecting dialling number 01782	Resolved Updated 07 August 2008 02:00 PM
29 July 2008 01:11 PM	Problem in the London Walthamstow area (0203 0208) We are aware of a problem in the London Walthamstow area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause.Dailling codes affected: 0203 0208	Resolved
23 July 2008 03:52 AM	Problems in the ROMSEY area We are aware of a problem in the ROMSEY area, which may prevent customers from accessing the internet. Our engineers are working to resolve the problem. We apologise for any inconvenience this may cause. Dialling code(s) affected: 01794	Resolved Updated 23 July 2008 05:46 AM
16 July 2008 11:09 AM	Intermittent Availability of Service Status Line We are aware that customers maybe experiencing problems accessing the Service Status Line updates. Our Engineers are working to resolve the problem and we apologise for any inconvenience this may cause and thank you for your patience.	Resolved

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